Terms & Conditions — rmmari Platform Rules

Clause 1

Introduction

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "you") and rmmari ("Company", "we", "us", "our"), the operator of the online gaming platform accessible at https://rmmari.cam ("Platform", "Site").

By accessing, registering on, or using the Platform in any way, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, including all policies referenced herein — including our Privacy Policy and our Responsible Gambling Policy.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account if one has already been created.

Clause 2

Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal account registered by a User on the Platform.
• "Balance" means the total funds held in a User's Account, comprising real-money deposits and any eligible bonus funds.
• "Bonus Funds" means promotional credits awarded subject to specific wagering requirements.
• "KYC" means Know Your Customer — the identity and age verification process required for all Users.
• "MYR" / "RM" means Malaysian Ringgit, the primary currency of the Platform.
• "Wagering Requirement" means the total cumulative wager amount that must be placed before Bonus Funds become withdrawable as real money.
• "Prohibited Jurisdiction" means any country or territory from which access to or use of the Platform is prohibited under applicable law or our licensing conditions.
• "Platform Services" means all gaming, betting, and related services offered by rmmari through the Site.

Clause 3

Account Eligibility

To be eligible to register and use an Account on the Platform, you must satisfy all of the following conditions at the time of registration and at all times during use:

• You are at least 21 years of age. This is a strict minimum age requirement enforced through KYC verification. For players aged 21 and above only.
• You are registering on your own behalf and not on behalf of any third party.
• You are not a current employee, contractor, director, or immediate family member of rmmari or any of its affiliated entities.
• You are not accessing the Platform from a Prohibited Jurisdiction.
• You are not subject to any self-exclusion programme (whether imposed by you or by the Company) that remains active.
• You have the legal capacity to enter into a binding agreement under the laws applicable to you.

Clause 4

Registration & KYC Verification

Upon completing the registration form, you are required to provide accurate, complete, and current information including your full legal name, date of birth, email address, and phone number. The provision of false, misleading, or incomplete registration information constitutes a material breach of these Terms.

4.1 Identity Verification

rmmari operates a mandatory Know Your Customer (KYC) verification process. Before processing any withdrawal request, and at the Company's discretion at any other time, you may be required to submit the following documentation:

• A valid government-issued photo identification document (Malaysian MyKad, Driver's Licence, or Passport);
• Proof of address — a utility bill (Tenaga Nasional, Syabas, or equivalent), bank statement, or official correspondence dated within the last three (3) months;
• A selfie photograph holding your identification document next to your face, clearly showing both your face and the ID document simultaneously;
• For cryptocurrency withdrawals, proof of ownership of the receiving digital wallet address.

4.2 One Account Policy

Each individual User is permitted to hold only one (1) Account on the Platform. The operation of multiple Accounts by a single individual — whether using the same or different personal details, payment methods, or devices — is strictly prohibited. The Company reserves the right to close duplicate Accounts and transfer balances, deduct bonuses, or void any winnings derived from prohibited multi-Account activity.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials. rmmari will never ask for your password via email, live chat, or any other channel. You must notify the Company immediately upon becoming aware of any unauthorised access to your Account.

Clause 5

Account Management

Your Account reflects your current real-money Balance and any eligible Bonus Funds separately. The Company does not pay interest on any Account Balance. Accounts that remain inactive (no login, deposit, or wager) for a period of twelve (12) consecutive months may be designated as dormant. The Company reserves the right to apply an administrative maintenance fee to dormant Accounts in accordance with applicable licensing conditions, subject to prior written notice by email.

You may request the closure of your Account at any time by contacting our support team via live chat or email. Account closure requests do not affect any pending withdrawal transactions already submitted and approved by the Company prior to the closure request.

Clause 6

Deposits & Withdrawals

6.1 Accepted Payment Methods

rmmari accepts deposits and processes withdrawals via the following payment methods, subject to availability and applicable transaction limits:

• Local e-wallets: Touch 'n Go eWallet, Boost, GrabPay
• Instant bank transfer: DuitNow, FPX (Financial Process Exchange) — supported banks include Maybank, CIMB, Public Bank, Hong Leong, RHB, and others on the DuitNow / FPX network
• Cryptocurrency: Bitcoin (BTC), Tether (USDT), Ethereum (ETH)

6.2 Currency

The Platform's primary operating currency is Malaysian Ringgit (MYR). All balances, bonuses, wagers, winnings, and withdrawal amounts are denominated in MYR unless otherwise specified for cryptocurrency transactions, which are converted at the prevailing exchange rate at the time of processing.

6.3 Minimum Deposit

The minimum deposit amount is RM50 unless otherwise stated for a specific payment method or promotional offer. The Company reserves the right to adjust minimum deposit thresholds at any time with notice posted on the Platform.

6.4 Withdrawal Conditions

Withdrawal requests are processed subject to the following conditions being met in full:

• Your Account must be fully KYC-verified;
• Any wagering requirements attached to bonus funds in your Account must be satisfied;
• The withdrawal amount must not exceed your applicable tier withdrawal limit;
• Your Account must be in good standing with no active disputes, security holds, or pending investigations;
• The withdrawal must be made to a payment method registered in your name — third-party withdrawals are not permitted.

E-wallet withdrawals are typically processed within 5 to 30 minutes of approval. Bank transfers via DuitNow or FPX are typically processed within 1 to 3 business hours. Cryptocurrency withdrawal times are subject to network confirmation speeds and are beyond the Company's control once broadcast to the relevant blockchain.

Clause 7

Bonuses & Promotions

rmmari offers various promotional bonuses, including welcome bonuses, reload bonuses, free spins, referral bonuses, and VIP tier rewards. All bonuses are subject to the following general conditions unless the specific promotion's terms state otherwise:

• Wagering requirements must be met in full before bonus-derived winnings can be withdrawn as real money.
• Each promotion is available once per eligible User, household, shared device, IP address, or payment method, unless expressly stated otherwise.
• The Company reserves the right to withdraw, cancel, or amend any promotion at any time without prior notice, provided such changes do not retroactively affect bonuses already credited to an Account.
• Bonuses may only be used on specified games and game categories. Using bonus funds on excluded games may result in bonus and derived-winnings cancellation.
• Bonus stacking — claiming multiple bonuses concurrently in ways not explicitly permitted — is prohibited.
• All bonus offers are for entertainment purposes. rmmari does not guarantee any specific outcome from wagering bonus funds.

7.1 Welcome Bonus Wagering Requirements

Specific wagering requirements for rmmari's current welcome bonus packages are as follows (subject to change — always verify at the time of claiming):

• 288% Magnificent Welcome Bonus (up to MYR 2,880) — 35x wagering requirement, valid for 30 days from credit date.
• 100% Standard Welcome Bonus (up to MYR 300) — 10x wagering requirement, valid for 14 days from credit date.
• 188% Esports Welcome Bonus (up to MYR 888) — 18x wagering requirement, valid for 21 days from credit date.
• 2% Crypto Deposit Bonus (up to MYR 688) — 12x wagering requirement, valid for 30 days from credit date.

Clause 8

Gameplay Rules

All games offered on the Platform are operated using certified Random Number Generator (RNG) technology audited by independent testing laboratories. The outcome of each game round is independent and random. The Company does not manipulate game outcomes.

In the event of a technical malfunction, disconnection, or software error during gameplay, the Company reserves the right to void affected game rounds and return the wagered amount to the Player's Account. Where this is not technically feasible, the Company will apply a fair resolution at its discretion.

Sports betting markets — including Liga Super Malaysia, English Premier League (EPL), UEFA competitions, UFC, and other markets — are subject to their own specific rules governing match outcome interpretation, void bet conditions, and settlement procedures. These rules are accessible within the sportsbook section of the Platform.

Live in-play bets are accepted subject to real-time market availability and may be suspended at any time by the Company at its discretion, including where the integrity of a market is in doubt.

Clause 9

Prohibited Conduct

The following conduct is strictly prohibited on the Platform. Engaging in any prohibited conduct may result in immediate Account suspension or permanent closure, forfeiture of all balances, and referral to relevant authorities where applicable:

• Use of automated tools, software bots, algorithms, or scripts to gain unfair advantage in any game or betting market;
• Collusion with other players to influence game outcomes or manipulate bonus terms;
• Exploitation of software bugs, errors, or vulnerabilities — including "bonus hunting" strategies designed to abuse promotional terms;
• Money laundering, deposit cycling, or any conduct that facilitates illegal financial activity through the Platform;
• Registration using false identity information or another person's details;
• Operating multiple Accounts (multi-accounting);
• Accessing the Platform from a Prohibited Jurisdiction using VPN, proxy, or similar anonymisation tools;
• Any conduct designed to defraud the Company, other players, or payment processors.

Clause 10

Intellectual Property

All content on the Platform — including but not limited to the rmmari brand name and logo, website design and layout, software, graphics, text, game assets, promotional materials, and any other proprietary materials — is the exclusive property of rmmari or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any part of the Platform's content without prior written consent from rmmari.

Clause 11

Limitation of Liability

To the maximum extent permitted by applicable law, rmmari shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, loss of goodwill, or any gaming losses — arising from your use of or inability to use the Platform.

The Company's total aggregate liability to any User for any cause of action arising out of or in connection with these Terms or the Platform shall not exceed the total amount deposited by that User during the three (3) months immediately preceding the event giving rise to the claim.

rmmari makes no representation that the Platform is error-free, uninterrupted, or suitable for use in any particular jurisdiction. The Platform is provided on an "as is" and "as available" basis.

Clause 12

Responsible Gambling

rmmari is committed to promoting responsible gambling practices. We recognise that for a small number of individuals, gambling may become problematic. The following tools are available to all registered Users through their Account settings:

• Deposit Limits — set daily, weekly, or monthly maximum deposit amounts;
• Loss Limits — set a maximum loss threshold over a defined time period;
• Session Time Limits — set an automatic reminder or logout trigger after a defined play session duration;
• Cooling-Off Period — temporarily restrict Account access for a period between 24 hours and 6 weeks;
• Self-Exclusion — permanently or indefinitely exclude your Account from the Platform. Requests can be made via our 24/7 live support team.

All Platform services are restricted to players aged 21 years and above. If you believe you may have a gambling problem, we encourage you to seek support. For players in Malaysia, the following resources are available:

• Talian Kasih 15999 — Malaysia's welfare helpline (text-only reference; not a clickable link)
• GamCare — international gambling support resource
• Our own Responsible Gambling page — self-assessment tools and further guidance

Clause 13

Suspension & Termination

rmmari reserves the right to suspend, restrict, or permanently close any Account at its sole discretion and without prior notice in circumstances including but not limited to:

• Breach of any provision of these Terms;
• Suspicion of fraud, money laundering, or other illegal activity;
• Failure to complete KYC verification within the stipulated time;
• Chargebacks or disputed payment transactions;
• Circumstances where continued operation of the Account would be contrary to the Company's licensing obligations;
• An active self-exclusion request or underage identification.

Upon Account closure, any pending withdrawals for verified, non-bonus real-money funds will be processed to the original deposit payment method subject to confirmation that the funds are not subject to any ongoing investigation.

Clause 14

Governing Law & Jurisdiction

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of Curacao, as the jurisdiction of the Company's gaming licence. This does not limit the application of mandatory consumer protection provisions that may apply in your country of residence.

Any disputes that cannot be resolved through the Company's internal complaints procedure may be referred to the relevant dispute resolution body specified in the Company's gaming licence conditions.

Clause 15

Amendments to These Terms

rmmari reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered Users via email notification to the address registered with the Account and/or by a prominent notice posted on the Platform, with a minimum of fourteen (14) days' advance notice before the changes take effect.

Your continued use of the Platform after the effective date of any amended Terms constitutes your acceptance of the revised agreement. If you do not agree with the amendments, you must cease using the Platform and close your Account before the effective date.

Clause 16

Contact Us

For questions, complaints, or enquiries relating to these Terms and Conditions, please contact the rmmari support team through the following channels:

• Live Chat: Available 24/7 directly on the Platform — in English, Bahasa Melayu, and Chinese.
• Email: [email protected] (plain text — not a clickable link)

We aim to respond to all written enquiries within 3 to 6 business hours. For responsible gambling support, please visit our dedicated Responsible Gambling page.